Technical Support

Aspose provides unlimited free technical support for all of its products. Support is available to all users, including evaluation. The main avenue of support is Aspose.Forums.

Please note that Aspose does not provide technical support over the phone. Phone support is only available for sales and purchase questions.

Aspose Free Support Forum

If you need help with Aspose.Words, consider the following:

Make sure you are using the latest Aspose.Words version before reporting an issue.
Have a look through the forums, this documentation, and the API Reference before reporting an issue – perhaps your question has already been answered.
Post your question to the Aspose.Words Forum, and it will be answered within a few hours. Questions are answered directly by the Aspose.Words development team.
When expecting a reply on the forums, please allow for time zone differences.

Report an Issue or Feature Request

When posting your issue, question, or feature request with Aspose.Words, follow these simple steps to make sure it is resolved in the most efficient way:

Include the original document and possibly the code snippet that is causing the problem. If you need to attach multiple files, zip them into one. It is safe to attach your documents to Aspose.Forums because only you and the Aspose developers will have access to the attached files.
Try to report one issue per thread. If you have another issue, question, or feature request, please report it in a separate thread.

FAQ

Q: How can I use a .NET license file (e.g., Aspose.Total.NET.lic) with Aspose.Words for Python via .NET?
A: Load the license in Python by creating a License object from the aspose.words namespace and calling set_license with the path to the .NET license file, e.g.:
```
import aspose.words as aw
license = aw.License()
license.set_license(r"C:/path/to/Aspose.Total.NET.lic")
```
The same license file works for all Aspose products included in the bundle.
Q: Why do I receive the error “The license is not valid for this product” when setting the license?
A: This error occurs when the license file does not contain a valid entry for Aspose.Words or when the file is corrupted. Verify that the license file includes a <Product>Words</Product> entry and that you are using the latest version of Aspose.Words for Python via .NET.
Q: How should I report a technical issue to get the fastest response?
A: Post a new thread in the Aspose.Words Forum with a clear title, a minimal reproducible code snippet, and the original document (or a zip containing all files). Include the exact error message and the version of Aspose.Words you are using.
Q: Does Aspose provide phone support for technical problems?
A: No. Phone support is limited to sales and purchase inquiries. All technical questions should be posted on the Aspose Forums, where the development team responds within a few hours.

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