Technical Support

Aspose provides unlimited free technical support for all of its products. Support is available to all users, including evaluation. The main avenue of support is Aspose.Forums.

Please note that Aspose does not provide technical support over the phone. Phone support is only available for sales and purchase questions.

Aspose Free Support Forum

If you need help with Aspose.Words, consider the following:

Make sure you are using the latest Aspose.Words version before reporting an issue. See Aspose.Words for Java Downloads to find out about the latest version.
Have a look through the forums, this documentation, and the API Reference before reporting an issue – perhaps your question has already been answered.
Post your question to the Aspose.Words Forum, and it will be answered within a few hours. Questions are answered directly by the Aspose.Words development team.
When expecting a reply on the forums, please allow for time zone differences.

Report an Issue or Feature Request

When posting your issue, question, or feature request with Aspose.Words, follow these simple steps to make sure it is resolved in the most efficient way:

Include the original document and possibly the code snippet that is causing the problem. If you need to attach multiple files, zip them into one. It is safe to attach your documents to Aspose.Forums because only you and the Aspose developers will have access to the attached files.
Try to report one issue per thread. If you have another issue, question, or feature request, please report it in a separate thread.

FAQ

Q: How can I obtain a license for Aspose.Words for Java?
A: Purchase a license from the Aspose website, download the .lic file, and load it in your application using License license = new License(); license.setLicense("Aspose.Words.Java.lic");. The license removes evaluation limitations such as watermarks and page limits.
Q: What are the main differences between the trial and the licensed version?
A: The trial version adds a watermark to generated documents and limits certain features (e.g., maximum number of pages). A licensed version provides full functionality without watermarks, higher performance, and priority support.
Q: What information should I include when posting a problem on the Aspose Forums?
A: Provide the Aspose.Words version you are using, a minimal reproducible code snippet, the input document (or a zipped archive if multiple files), and a clear description of the expected vs. actual behavior. Posting one issue per thread helps the team respond faster.
Q: Is phone support available for technical questions about Aspose.Words?
A: No. Phone support is limited to sales and purchase inquiries. All technical questions should be posted on the Aspose.Free Support Forum where the development team monitors and replies.
Q: Where can I find the latest documentation and API reference for Aspose.Words for Java?
A: The latest documentation, API reference, and code examples are available on the Aspose website under the Docs section for Words Java. You can also download the most recent library from the Aspose.Words for Java Downloads page.

FAQ